Vermont Long-Term Care Ombudsman Project –
The Vermont Long-Term Care Ombudsman Project protects the health, welfare and rights of people who live in long-term care facilities including nursing homes, residential care homes and assisted living residences. We also help people who receive long-term care services in their homes through Choices for Care (CFC).

Our presence helps to improve the quality of life for those who need long-term care services and makes the long-term care system better for those who need it. We resolve individual complaints, educate people about their rights, and advocate for administrative and legislative changes that protect consumer rights and allow seniors to make decisions about where and how they will live.

An active group of certified volunteers provides valuable support to the work of the Long-Term Care Ombudsman Project. Learn more about our Volunteer Program.

Office Locations: Burlington, Montpelier, Rutland, Springfield, St. Johnsbury

Rutland Office
57 North Main Street, Suite 2 | Rutland VT 05701
Phone: 802.775.0021 | Fax: 802.775.0022

Vermont Legal Aid provides free civil legal services to Vermont residents who meet at least one of the following criteria:
are low income
have a disability
are over 60
have experienced illegal discrimination in housing
have a problem related to health care insurance or services
Our lawyers and paralegal advocates, with support from our staff:
represent clients
provide advice, forms and other helpful tools, and information
testify before the legislature or administrative committees and boards about how laws or rules impact Vermonters everyday
advocate for new protections or the enforcement of those that already exist and
identify and work to correct systemic problems that adversely affect vulnerable people
VLA provides information, advice and representation in a wide range of civil legal areas including health care, housing, education, family law, public benefits, and consumer law. We don’t take criminal cases or traffic violations.
Due to the high level of need, compared with funding, we aren’t able to provide direct help to everyone who is eligible for our services. However, we provide some level of service to as many people as possible; offer practical tools and helpful information on our website; and direct people to other agencies, organizations and legal help.